We are committed to giving our customers the fastest service possible as we understand how difficult is to have a machine down and we guarantee the fastest delivery in the market based on our permanent and constantly increasing stock of all major parts for your printer.

All Returns must be submitted online by signing in to your account and under the order details click request RMA, We will review it and proceed with your request accordingly.
Return Policy

We’ll accept return requests for items that are unopened, or unused, with the original tags still intact within 30 days of purchase date. The product(s) must be in their original packaging, if applicable, in the same condition, it was received.

We do not accept returns for specially ordered items or opened items

If you wish to return your item, we must receive your request within 48 hrs of the date you received your item. To submit your RMA or Claim, go to My Account>Orders.   Look for the order you wish to report and click on request refund or exchange and follow the prompts.
Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, payment will be refunded to your original method of payment within 3-5 days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email info@industrialprinthead.com within 30 days of receiving your product to begin the process.
Return Shipping

After you’ve submitted a return request, we will send you a confirmation by email with a shipping label. Please print it out and affix to your package.

You are responsible for paying for the return shipping costs unless it is a shipping error, in all other cases, We will deduct the cost of return shipping from your refund.
Final Sale Items

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.